ECHS Corner :-

In case emergency, an ECHS beneficiary can be directly admitted to a empanelled hospital of his/her choice and undergo the appropriate medical treatment on cashless basis. Within 48 hours of such admission, nearest ECHS Polyclinic has to be informed so that “Emergency Referral” can be issued to the treating hospital.

Normally, it is seen that empanelled hospital asks the attendants/family members/relatives to fetch the “Emergency Referral” from the ECHS authorities so that the treatment should not be disrupted. The family members out of sentiments immediately rush to the ECHS polyclinic for want of referral. Upto this there is no problem. But in many cases it is seen that most of veterans alone (with spouse only) as their children are away due to their careers. The trauma starts, when the 75 years old spouse is being asked to bring the Referral from the ECHS Polyclinic which is normally at a distance from 5 to 50 kms. And after reaching there one is being asked to register the name for OPD and queue up with general OPD patients which are around 100 registered with any of the Medical Officer. It takes around 3 to 4 hours to fetch said “Emergency Referral Form”. At few ECHS Polyclinics, OIC Sahab, signs the all the forms at 1400 hrs only and the old ladies are standing there and thinking about delay in treatment of their husbands or vice-versa.

So, the whole idea of this narration is that the ECHS beneficiary or his family members/relatives have no business to obtain this Emergency Referral Form. This is the duty of empanelled hospital to send an “Emergency Information Report” online to the concerned/nearest ECHS Polyclinic and in-turn the OIC, Polyclinic will send the “Emergency Referral Form” Online only.

Authority: http://echs.gov.in/chart/7.html

At many empanelled hospitals and Polyclinic are asking to run from pillar to post to make this arrangement.

The whole idea is we should not accept deficiency in services which are laid down.
If you experience such problems do not hesitate to raise your complaints to concerned authorities.

C. Northcote Parkinson’s Law of Delay: Delay is deadliest form of denial

ECHS:-

1. Kindly make use of facility, if you find any …..Rude behaviour by any Polyclinic or Regional Centre staff, Not getting required medicines, Polyclinics / RC not adhering to policies etc.,…
2. Kindly make use of technology to record events (ie., video recordings through ur mobile phones), if any errant ECHS authority / Emp Hosp misbehaves with you….
3. All medicine procurement and distribution is with the Station HQs, still if any veteran is not able to get medicines, kindly raise the level to RC, Director and Central Org, Medical Director, Dy MD and MD…

ECHS launches ‘Complaint and Litigation Reduction Scheme (CLRS)’:-
All stake holders including Veterans and their dependents, ECHS employees at all echelons and hospitals / other service providers are invited for direct communication with Central Organisation ECHS to reduce complaints and litigation.
This will assist them in increased focus on formulation of caring policy and implementating initiatives preserving the time and resources of our veterans who have served the nation in a selfless manner.

Please speak to officer handling non medical complaints on :9968263812.
while issues related to medical aspects be discussed on 9910244611.
In case of non resolution,
please approach

MD ECHS
Central Org ECHS
AG’s Branch
IHQ of MoD (Army)
Maude Lines
Delhi Cantt-10
Tele No – 011 25684846
Email:
mdechs-mod@nic.in

Your unsettled issues can also be emailed on dircomplaint-mod@nic.in.>>>

Regards and Jai Hind🙏🇮🇳